Shipping Policy

Shipping Policy

Our tips for your best shopping experience:

  1. Please anticipate delayed shipping due to holidays and COVID delays for the time being.
  2. We are a small but mighty team taking necessary COVID safety precautions, so your order may take an extra day to arrive. 
  3. During the holiday months, we often see a spike in stolen packages, so please keep an eye on tracking and/or ship your package to a home or business where someone will be present to receive it.

FAQ's

DOMESTIC SHIPPING (US)

Shipping fees are non-refundable. As of right now we offer USPS only for all of our shipping needs.

WHEN WILL MY ORDER SHIP?

TYPICAL WEEKLY ORDERS - For most weeks, please allow for 2-3 business days for processing before your order is shipped (excluding weekends and holidays.)

WEEKEND ORDERS - Any orders placed after 8am on Friday will not be shipped until Monday.

SHIPPING OPTIONS & PROTECTION

USPS First Class Shipping ranges from 5-10 days (excluding days for processing and weekends). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 2-6 days (excluding the days for processing & weekends). This shipping option offers insurance up to $100 and any lost (not stolen) package a case can be filed via USPS. Stolen packages or incorrect deliveries are not insured under this shipping option - and Pristine is not responsible for lost or stolen packages.

**As a new business, we are currently not shipping internationally. Please stay tuned as our shipping options will continue to expand based on demand.**

INTERCEPTING PACKAGES THRU USPS: 

Intercepting a package before delivery will be the responsibility of the customer. All fees will be the responsibility of the customer and the package is not guaranteed to be intercepted before delivery to the customer.

DO YOU SHIP TO P.O. BOXES OR RURAL POSTAL CODES AND ZIP CODES? 

Yes.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?

Yes, however transit times can take up to 45 business days.

** Pristine is not responsible for any lost or stolen packages .Please fill out a claim with USPS. Keep in mind claims cannot be filed if the First Class shipping option was selected during checkout. 

Updates to shipping rates:

USPS

Effective January 24, 2021

In 2021, retail prices for USPS services will increase by an average of 4.9%. Shopify continues to offer some of the lowest USPS rates available anywhere through Shopify Shipping:

UPS

Effective December 27, 2020

UPS published rates will increase by an average of 4.9% but the UPS rates available through Shopify Shipping are not changing. Although there may not be an increase in price, UPS may still be a more expensive option than USPS depending on shipping destination.